We’re committed to providing the best possible care and support for your health journey. Because our products involve licensed medical providers and prescription medications, our refund policy reflects both healthcare best practices and legal regulations.
1. If You’re Not Approved for Treatment
If your medical provider determines you are not a good candidate for treatment, you’ll receive a full refund for your purchase. No questions asked.
2. If You Cancel After Approval but Before Shipping
If your treatment plan is approved and you’d like to cancel before your prescription is shipped, we’ll do our best to accommodate. If the order can be stopped in time, we’ll issue a full refund. However, if the prescription has already been processed or is in transit, the sale is final and no refund will be issued.
3. Prescriptions Are Final Sale
Due to FDA regulations and pharmacy safety laws, we cannot accept returns or offer refunds on prescription medications once they have been shipped. These medications cannot be reused or restocked, even if unopened.
4. Subscription Management & Automatic Renewal
By enrolling in a treatment plan, you agree to an automatically renewing subscription that will bill your payment method on a recurring basis until canceled.
5. Cancellation Terms
To avoid being charged for your next billing cycle or shipment, you must cancel your subscription at least 5 days prior by contacting customer service to your next scheduled billing date. Recurring charges will continue as scheduled even if you have not yet completed required medical questionnaires, lab work, or other requested information. Providing the necessary medical information is your responsibility; delays on your end do not pause, defer, or automatically cancel recurring billing.
6. Refunds & Order Finality
Approved Prescriptions: Once a licensed healthcare provider has reviewed and approved your prescription, the order is final and non-refundable, and cannot be canceled, except where required by applicable law.
Ineligible Medical Approval: If a healthcare provider determines that treatment is not clinically appropriate for you before a prescription is issued, your order will be handled and refunded in accordance with Healthy Living Clinic’s standard refund policy.
You can manage or cancel your subscription at any time by logging into your account or contacting our support team at help@healthyliving.clinic.
7. Case-by-Case Refunds
We know that life happens. If you believe you were incorrectly charged, experienced a delivery issue, or have other concerns, please reach out. While we generally do not offer refunds for shipped prescriptions, our team is happy to review your situation and make it right whenever possible.
8. Need Help?
Our customer support team is here to help. Contact us anytime at help@healthyliving.clinic and we’ll respond as quickly as possible.